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How Can Better Patient Registration Improve Healthcare Experiences Today?

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A person could be able to buy a French press on Amazon, check in at a hotel on their phone, and transfer their money between accounts all within a few minutes yet arriving at the doctor’s office for their weekly appointment can be a sticky group of phone calls, forms, and waiting rooms while repeating the same information over and over again.1 That’s one reason patient registration software has become such an easy-to-use tool for healthcare organizations today. It can allow practices to move patient check-in from cumbersome paper forms into a leaner digital workflow. Instead of trying to have staff transcribe demographic, insurance, or contact information, and any other pieces of basic info, quickly and easily, the system can gather it all and prepare it for entry before the patient even sets foot in the practice! This isn’t complicated, but small changes can have a surprisingly large impact when a practice takes care of dozens or hundreds of patients a day. Unfortunately, it is not o...
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How Can Better Healthcare Technology Make Patient Communication More Secure?

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Healthcare communication has become even more efficient but that does not necessarily make it safer. Sending an appointment reminder takes only seconds but the security of that communication still needs to be taken into account. That is where the issue of HIPAA compliant text messaging enters into the discussion. Medical practices require new mechanisms for talking to patients without allowing regular texting to be accepted as an automatic solution for protected health information.  Patients want a quick message of reminder, confirmation, follow-up, or office update. Employees want the same because phone tag is so frustrating. Healthcare entities are also entrusted with duty of privacy. Finding a new communications solution that is quick and easy for consumers as well as providing treatment organizations with reasonable protections of sensitive data remains the focus. This is not about requiring each text to be time-consuming. It is about designing a system of communication that i...
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How Can Better Patient Scheduling Improve Modern Healthcare Experiences?

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Sometimes just having the patient ready to see someone isn’t enough if the waiting time on creating that appointment is long, overwhelming, or requires 86 phone calls. This is where patient scheduling software  has advantages in the modern practice.  For some practices, there has been excessive focus on reception staff, paper calendar use, or spreadsheet analysis; in some cases, administrators simply bore a hole in their foreheads with a pencil talking on the phone for 30 minutes trying to find a time slot. Digital scheduling tools, though, can enable the appointment process to work better by somehow cutting through the chaos in waiting for the employee or the caller, making it more visible and easier to manage for providers, patients, and office staff.  In the end, providers can offer an easier experience for patients, and staff can spend more time on service lines that need direct attention than rearranging a pile of appointments. What is modern patient scheduling actu...
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